1.Who we are
London Rails Ltd. ("London Rails", "we", "us" or "our") is the "controller" responsible for your personal data in connection with this website. We are a company registered in England and Wales under company number 17382662, with our registered office at 124 City Road, London, United Kingdom, EC1V 2NX.
For any privacy-related question, or to exercise your rights, contact us at privacy@londonrails.com.
2.Scope of this policy
This policy explains how we collect and use personal data when you visit this website or contact us. Because we are not yet operational, we do not currently provide accounts, payments or other regulated services, and we do not collect personal data for those purposes. This policy will be updated before any such services are launched.
3.The personal data we collect
We may collect and process the following categories of personal data:
- Contact and enquiry data — your name, email address, company, and the content of any message you send to us by email or through a contact form.
- Technical and usage data — limited information automatically collected by our web server or hosting provider, which may include your IP address, browser type and version, and the pages you visit. This is used for security and to keep the website running.
We do not knowingly collect special category data through this website, and we ask that you do not send it to us.
4.How and why we use your data
We use personal data only where the law allows us to. The lawful bases we rely on are:
- Legitimate interests — to respond to your enquiries, to communicate with you about your interest in London Rails, and to keep our website secure and functioning. We have assessed that these interests are not overridden by your rights.
- Consent — where you have given clear consent, for example to receive updates from us. You can withdraw consent at any time.
- Legal obligation — where we are required to retain or disclose information to comply with the law.
5.Cookies and analytics
This website uses only the cookies strictly necessary for it to function, and does not use advertising or third-party tracking cookies by default. If analytics or other non-essential cookies are added in future, we will request your consent and update this policy accordingly. You can control cookies through your browser settings.
6.Who we share your data with
We do not sell your personal data. We may share it with:
- Service providers who process data on our behalf, such as our website hosting and email providers, under contracts that require them to protect your data and use it only as instructed.
- Professional advisers and authorities where required by law, regulation, or to establish, exercise or defend legal claims.
7.International transfers
Where our service providers are located outside the United Kingdom, we ensure your data is protected by an adequacy decision or by appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
8.How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this policy. Enquiry correspondence is normally retained for up to 24 months after our last contact with you, unless we are required to keep it longer to comply with a legal obligation, after which it is securely deleted.
9.How we protect your data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration, including secure transmission (HTTPS), access controls, and selecting reputable processors.
10.Your rights
Under the UK GDPR, you have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure of your data in certain circumstances;
- object to, or request restriction of, our processing;
- request the transfer of your data (data portability);
- withdraw consent at any time where we rely on consent.
To exercise any of these rights, contact us at privacy@londonrails.com. We will respond within one month.
11.Complaints
If you have a concern about how we handle your data, we would like the chance to resolve it — please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113.
12.Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review it periodically.
13.Contact us
For any questions about this policy or your personal data, contact us at privacy@londonrails.com.
London Rails Ltd. · Registered in England and Wales · Company number 17382662 · Registered office 124 City Road, London, United Kingdom, EC1V 2NX.